Shipping policy
Last updated: 11 October 2026
This Shipping Policy explains how The Digital Den ('we', 'us', 'our') dispatches and delivers the products you order through our online store. It should be read alongside our Returns & Refunds policy. Nothing in this policy affects your statutory rights.
1. Dispatch times
All orders are prepared and dispatched from the United Kingdom. We aim to dispatch in-stock orders within 1-2 business days (Monday to Friday, excluding UK public holidays). Orders placed after 2:00 pm (UK time), at weekends, or on a public holiday begin processing on the next business day.
If an item is out of stock or needs a longer lead time, we will contact you at the email address on your order to confirm the expected dispatch date or arrange an alternative.
2. Delivery areas and costs
We ship to the destinations listed below. All charges are shown in Pounds Sterling (GBP) and are confirmed at checkout before you pay. The exact cost and available services for your address are calculated automatically when you enter your delivery details.
- United Kingdom — Standard delivery £4.99; Express delivery £6.99. Free standard delivery is available on qualifying UK orders, applied automatically at checkout when your order meets the threshold.
- European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) — Standard international delivery £14.99.
- International (Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United States) — Standard international delivery £23.99.
- Rest of the world — delivery is calculated live at checkout by our carriers (DHL Express and FedEx) based on your destination and the weight of your order.
3. Estimated delivery times
Delivery times are estimates from the date of dispatch and are not guaranteed:
- United Kingdom — Standard: 3-5 business days; Express: 1-2 business days.
- European Union — Standard international: 5-10 business days.
- International — Standard international: 7-14 business days.
- Rest of the world — as advised by the carrier at checkout.
Delays caused by carriers, customs clearance, or events outside our control may extend these times.
4. Tracking
Once your order is dispatched we will send a dispatch confirmation email. Where the carrier provides tracking, a tracking number and link will be included so you can follow your parcel. If you have not received a dispatch confirmation within 3 business days of ordering, please contact us.
5. Customs, duties and import taxes
Orders shipped outside the United Kingdom may be subject to import duties, taxes and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay us or in the delivery charge. We are required by law to declare the full value of your order on customs documentation. We cannot mark orders as gifts or undervalue them.
6. Failed deliveries and incorrect addresses
Please check that your delivery address is correct before completing your order. If a parcel is returned to us because the address was incorrect or because it was not collected, we will contact you to arrange re-delivery; an additional delivery charge may apply. If you would like to change your delivery address after ordering, contact us as soon as possible — we can only amend it before the order is dispatched.
7. Lost or damaged parcels
If your parcel arrives damaged or does not arrive within the estimated timeframe, contact us at iulianvisan54@gmail.com with your order number and we will investigate with the carrier and arrange a replacement or refund in line with our Returns & Refunds policy.
8. Contact
The Digital Den
23, Cambridge CB5 8UT, United Kingdom
Email: iulianvisan54@gmail.com
Phone: +44 7916 303904